My product was confirmed arrival on 13.01 but I never got the package. The customer service was investigating the problem but no solutions. In the meantime I got 2 reminder of the invoice that I needed to pay in order to not receive anymore fees. Following up with customer service for over 1 month and requesting refund. I now got an email that I am pass the 7 days claim right so they cannot do anything. This is not true as I have the prove I wrote them the same day I was suppose to have my package delivered. The company is a complete fraud and I needed to pay the invoice and 2 reminders fee for a product I never received. The worst customer service. I recommend everyone to NOT order from this company.