Received this product damaged in the mail 10 days after ordering from BikeInn (TradeInn) website, as suggested by the site. Understand it comes from Spain, so delivery time was fine if the product was useable. The outer box had a hole and slightly out of shape, and upon opening could easily see the visor was cracked. I had a race event in 5 days, so typed my concern to this company within 20 minutes of picking up from postal office. I provided photos of the damage. Waited 4 days for a response that said "return department will look into it". Sent several more emails, photos, videos, but had no choice but to use the helmet for the event with broken visor. This helmet is sold out elsewhere, and no comments from BikeInn as to what process I should follow. I then received (1-2 weeks later) emails suggesting I contact their courier company and take issue with them! And then after I fought against that, they suggest I pay to return the unused product to Spain! Or accept $60 (a third of the cost of these visors on other sites). Then after arguing that these options just don't work and I require a replacement visor only (product has been used) or compensation for the visor so can purchase elsewhere, we are now 4 weeks after receipt of broken helmet with no resolution... waiting for another reply from Spain Support personnel. I have sent screenshots of other companies selling the visors (as Bike Inn refuse to confirm they have any in stock or that they can send a replacement, but rather ask for a return of the product before they address the issue!). I suspect customer service is random and nobody looks at the issue at hand... there is a reason they don't have contact phone numbers or support chat within their company... read so many bad reviews since purchasing with this company, WARNING WARNING WARNING! Don't buy! I've ordered a new visor (to ensure I have it for next race event, from another company for $185 including delivery. I await further discussions with BIKEINN and looks like will need to contact other parties to try and help get a fair outcome from BikeInn!