I ordered a climbing helmet paying 110 euros . The package was sent to spain on the 11/03 as i was going to travel there to see my family. The helmet arrived broken but as an elder person received it couldn't review it properly. I arrived in Spain on the Saturday on the 19th of march and i sent tradeinn a mail on Monday. The answer was negative , they do not take any responsibility even thought all the packages of the helmet were broken and i sent them pictures.They claimed that three days had past from the delivery of the helmet so they wouldn't accept the return. I also tried to communicate with them by phone but as was telling them my problem an operator just told me good morning miss and HANG THE PHONE!110 euros thrown away cause if a helmet is broken is useless, dangerous to use . Totally disappointed. I DON'T RECOMMEND TO ANYONE BUYING FROM THIS SITE ! Not reliable at all.