TO BE AVOIDED!!! Communication is pretty much done with copy/paste text, you do not have impression there is a real human being on the other side... But, this is the least problematic occurrance with so called 'service' provided by Tradeinn - after over two weeks waiting, without any update given, my order was cancelled - no reason given at all!!! To top it all off - due to currency conversion I was at loss of approximately €20... So to summarize: 1. Order never received 2. Over two weeks waiting for NOTHING 3. Paying a €20 'fine' for this 'wonderful' service and buying experience 4. Tradeinn not willing to at least cover this expense caused by THEMSELVES 5. Customer service feels like communicating with a machine not human - ignorant and generic replies Conclusion - STAY AWAY!!!