ABSOLUTE SCAM! Appalling experience. Would give no stars if I could. Wish I’d read all the terrible reviews before purchasing. I tried to return the skis I bought but when the return invoice was printed they’d taken more than a third off the price of the refund. Customer service told me it was “shipping and VAT”. When I told them this was a) nonsense because the shipping I paid was £15; and b) Illegal, you can’t just keep VAT, they changed the story and said they were keeping the import taxes. Absolutely nowhere in their T&Cs or returns policy does it say this. In fact it says the opposite, that refunds will be the full cost of the item plus shipping. Now having to have Amex do an investigation to get the money back. Plus when you try to return something, be aware you are liable for the full return cost to Spain - £50 in my case. They don’t cover anything.