I ordered three articles shown as "in stock" on 01.09, EDD was 16.09. - right on the day we were supposed to leave for our "babymoon" vacation. I moved the said vacation to accomodate the EDD, paying a little something for that but it didn't matter at the time, since I was happy that I'd soon have something to wear in the autumn rain and in a colour beyond the basic two that are sold in my country (plus, my size is sold out already and I loved the previous pair of those shoes I had). Contacted their customer "service" to enquire whether the EU VAT is included in the price, since I don't live in the EU (and at no point of my purchase did the price shown on the website change, to show removal of the VAT). They copy-pasted generic blurb saying that the customs and my own country's tax will be my duty to pay upon delivery - noooo, I wouldn't have known that unless they told me! - which obviously had nothing to do with my enquiry. Repeated enquiry, got almost the same friggin' response from someone (questionable thing) else. A couple of days later when I checked the tracking, it hasn't even been sent! Now it said that the order is "In transit to our dispatch centre" because one of the articles is "ready for shipment on (whatever date it was at the time)", and the delivery date has been pushed to 18. - 19.09! I contacted them immediately to tell them that on that day nobody will be at home to receive the stuff and it will just return to sender, told them I've already moved the vacation, enquired about the VAT for the third time, to which they responded that they're waiting for the item to arrive (a supposedly in-stock item?!) with no information as to when will that happen and that "I'll just have to wait and if I can't, I can remove it from the order (yeah right, now that I finally found those shoes it's so easy to remove them), also convincing me that they do not include VAT in the price (which, as I said, hasn't changed at all from the beginning of the search to the end of the purchase) adding insult to the injury. I asked them to clarify "delayed item"(oh and the order has now been pushed back to 26.09.) since it was shown as "in stock", and asked for some sort of compensation at least, to try and speed the order up. They didn't even bother to read my message, responding with yet another generic answer full of fake apologies but nothing substantial. To my now visibly frustrated question (my due date is at the beginning of November, so their treatment made me feel not like a valued customer, but like an idiot who was tricked into giving them money, stressing me out intensely) of whether anyone bothered to even read my message, I got - you've guessed it! - yet another fake-regrets generic response. I gave up trying to talk to them further, and (the nerve they have!) a few days later I got an email asking to rate their customer "service". Oh and EDD has been pushed now to 24. - 25.10. - a full month and then some, than the original EDD. Stuff from ALI EXPRESS ARIVES SOONER than from Spain, apparently! And if this is their normal "business conduct" (based on the reviews, it seems that it is), how in the seven hells have they stayed in business since 2009?! Unbelieveable (and they're still shown as in-stock!)! I want to cancel the entire order, but there's something for my spouse in it that I know would make him happy to get - if it ever arrives. Save yourself the nerves, the time, and the aggravation of having to deal with such unprofessional company and buy somewhere else.