- Sep 4 order placed; DHL EXPRESS shipping (CAD $225.99) - Delivery to your home estimated between Thu. 07 Sept. and Fri. 08. Sept - Sep 6 not even shipped - delay issues; as TradeInn did not have the product ("We should receive the item very soon." was the response) - Sep 7 TradeInn claimed the parcel was shipped. - new estimated delivery Sep 10 (still ok) - Sep 8 - DHL confirmed having the package - Sep 9 - DHL express asked to pay additional CAD $192.03 for tax and duties (tax is only $17 - the rest are additional DHL handling charges) (TradeInn claimed they could not include these additional charges in the original cost, as it is determined at the entry point to the country - clearly not, as the package did not even left EU yet and the charges were preset). - expected delivery moved to Sep 13. - original Canada Post shipping cost was the same time and would have been substantially cheaper. - DHL charged for handling fees twice - on the top of it - there was a huge hole in the box - fortunately content does not seem to be damaged - but careless handling by the courier. - BikeInn (TRADEINN RETAIL SERVICES S.L.) falsely claimed that duties could not be calculated in advance - yet they were calculated by DHL prior to leaving EU and arriving in Canada. Amazon for one has that option too - and if there is a discrepancy - that is handled by additional credit later on. but regardless - 400CAD for shipment that is severely delayed is ridiculous. I only chose DHL express because it was supposed to arrive by Sept 7 or Sept 8. TradeInn ignored this and refused to return the express delivery charges for non-express shipment.