The worst experience in my life trying to return an item. I sent back a hoodie that was too large and my parcel got stuck at Spanish customs even though I had used all the paperwork provided by Tradeinn. Tradeinn said there was nothing they could do, and asked that I wait for the parcel to be returned to me and they would then arrange for pickup and give me my refund. I emailed them immediately when my parcel eas returned to me, but they reply once a week. Someone offered a 50% refund if I would keep the item and not return it. I rejected the offer. I only want a full refund. It has been 2 months since I ordered my hoodie, received it, sent it back, had it returned, and am trying to get TradeInn to reply to my emails. Horrible!