What a terrible experience. Context: I ordered a Garmin Forerunner 945 from their store. I had a 30 day, money back return policy. What happened: The Garmin was defect - I called Garmin directly, and spoke with their technical support team - who told me that it would need to be returned, and could see that there was an issue with the products blue tooth connectivity. What I did next: I returned the product with the information about what happened, and requested my money back. What did they do: They ignored my refund request, and sent the product to the manufacturer, under the pretext that if there was nothing wrong with it, I would need to pay for all the shipping costs. I explained many times via the support email, that I simply wanted to return the product and receive a refund. I hear nothing for a few weeks, then suddenly get an email telling me that they will be sending me a fixed or new product (still not clear what they were talking about) - with the tracking number. This has absolutely nothing to do with either their return policy or what I was looking for. Customer support wrote to me in English first, then randomly in German, did not reply on time. This whole process for a malfunctioning product, has taken almost 2 months. Oh and sending emails from your account, returns an error and won't let you. So I had to find a mail I had received in my inbox from them, to be able to communicate. I mean really guys - unprofessional, poor service and poor product experience. Definitely would not recommend purchasing anything from this online store.