I purchased a jacket and paid an additional $19 USD for shipping as the website displayed the item would arrive on December 23-24, in time for Christmas. On Christmas Eve, the item had not arrived, and I was forced to rush to several stores on Christmas morning to get a gift for my dad. Tradeinn referenced their return policy and refused to refund my shipping costs to and from. INCREDIBLY DECEPTIVE to charge a customer MORE for shipping, as we are more willing to pay to expedite around the holidays. I was offered 5% off my order for my next purchase, which will never happen from this company again. I urge you to do the same.