I would give them 0 stars if that were an option. I ordered an item as a gift for someone who would be in town for a few weeks. The estimated delivery date was between 12/27-12/29. This item was not even set up to be picked up by the shipper until 12/28. Most of their replies to my outreach were slow. The item arrived 2 weeks late, AFTER my guest left. I was embarrassed to not have a gift for them for their special occasion and I incurred additional postal expenses mailing the order out of state to the recipient. Tradeinn's solution was to have me return the item to them at MY expense. Tradeinn is the worst ..... buyer beware!