I have received an empty box in the mail instead of a Garmin Watch worth of €700. I sent 18 emails to TradeInn.com , to be exact, to get one automated reply that had nothing to do with my case. I kept chasing them for weeks but they just kept saying that a special team is looking after my case and as soon as they have an update from the delivery company, they will get back to me. After about 3 weeks I reported my case with Visa they asked me to fill out a chargeback form and wait 30 days. If they not reply within the next 30 days I will automatically win my case and I will get my money back. They never got back to me, and visa refunded my money. I ordered the watch on the 3rd of Jan and I got my money back on the 26th of February. Now, I will order it from somewhere else and I recommend you to do the same.