I order a Mi 11 Ultra the 10th of June and I still don't have it. It have been hold by customs since 8th of July and they can not do anything about it, it's just delayed they say every time I'm asking about it. And believe me, I'm asking nearly every day, because now I don't want this phone any longer, it getting old day by day and price going down around 150€ since I made my order. Can i firm which keep telling you they are a nice and a professional shop, which always give you what you order or your money paid back, if somthing happens? How long time should a customer wait for a order, what is reasonable? 2 month? 3 month? 4 month? a half a year or? Think about this before you order something in here. I'm sure it all looks good, when things goes good, but when they don't, their support is stinks. I told my story on their Facebook page today, a half a minute af they deleted my topic, I was writing in low arrousal and nice speaking and just telling my story, to warn other future buyers of their lack of service. Then I told them I would tell my story on Trustpilot, they answer this: "So go on, and we will comment every review and will qoute your threats. This will make you look bad but thats not my Business" Then i made my comment on Trustpilot, but they would not approve it at all, I ask then why they wouldn't approve it, they say this: " We can not allow/Not allow Reviews there. Perhaps you tailed trustpilots tos" Soon I'm 57 years and I tried this mamy times before, problems with a online order BUT what I never tried is this lack of service. Usally when I tried this the shopp offers me a cheaper price or my money back... But only thing they cn say here is. " we are sorry, but your order is delayed" LOL, delayed, I guess so, soon I have waiting 2 month for this. 2 days ago I order another phone and guees what, I don't buy it in this shopp. Do not be fooled by a low price in their shopp, it's not worth it... But it up to you to decide for sure. Peace out there you good customers 🌞