“Leider nicht zu empfehlen.
Man fragt mit einem Problem an und die Antwort ist, man soll das Gerät zurückschicken und kann zukünftig nichtmehr einkaufen?!?
Lächerlich”
“I bought the Xiaomi 14 Ulra model from the company website, the phone sold as global edition was released as a Chinese model. Then the product did not receive GSM signals and did not support 20 band. I sent the product to the warranty, but the warranty told me that there is no mainboard model and hardware support, unfortunately there is nothing to do. I want to send the product back. They are threatening me and telling lies after lies to avoid giving me my money. Be careful when buying products from this company, the product comes differently and do not be a victim.”
“That nothing fails because they do not have any coverage to repair it. For a mobile phone of just over €500, they ask me for more than 200 for the plastic back cover and to check the microphone that fails, less than 6 months after the purchase, they say that it takes more than 5 months to return the mobile. Unacceptable terms in our country or within the European Union.”
“If I have to review this shop and the product in one line then it will be just.. „Chinese Shop, Chinese product, Chinese quality, Chinese Customer care and offcourse Chine mentality“ bought a Xiaomi 120w charger. It’s not charging Galaxy 3g fold, and making iPhone 13 very warm. On asking for the return label as the product is defekt I am asked to send it at my open with a statement that’s it’s a chines product and therefore it may or may not certain or all devices other then Xiaomi. Unfortunately this case will be followed over my credit card company. Luckily being a platinum member my transaction in such Chinese Blame game is always safe.”
“I order a Mi 11 Ultra the 10th of June and I still don't have it.
It have been hold by customs since 8th of July and they can not do anything about it, it's just delayed they say every time I'm asking about it.
And believe me, I'm asking nearly every day, because now I don't want this phone any longer, it getting old day by day and price going down around 150€ since I made my order.
Can i firm which keep telling you they are a nice and a professional shop, which always give you what you order or your money paid back, if somthing happens?
How long time should a customer wait for a order, what is reasonable? 2 month? 3 month? 4 month? a half a year or?
Think about this before you order something in here.
I'm sure it all looks good, when things goes good, but when they don't, their support is stinks.
I told my story on their Facebook page today, a half a minute af they deleted my topic, I was writing in low arrousal and nice speaking and just telling my story, to warn other future buyers of their lack of service.
Then I told them I would tell my story on Trustpilot, they answer this: "So go on, and we will comment every review and will qoute your threats. This will make you look bad but thats not my Business"
Then i made my comment on Trustpilot, but they would not approve it at all, I ask then why they wouldn't approve it, they say this: "
We can not allow/Not allow Reviews there. Perhaps you tailed trustpilots tos"
Soon I'm 57 years and I tried this mamy times before, problems with a online order BUT what I never tried is this lack of service. Usally when I tried this the shopp offers me a cheaper price or my money back...
But only thing they cn say here is.
" we are sorry, but your order is delayed" LOL, delayed, I guess so, soon I have waiting 2 month for this.
2 days ago I order another phone and guees what, I don't buy it in this shopp.
Do not be fooled by a low price in their shopp, it's not worth it... But it up to you to decide for sure.
Peace out there you good customers 🌞”
