Will P
Excellent personal service and very helpful staff. I needed to hire a car using an Asian driving licence as my UK photocard was out of date: I approached all the big firms: Hertz did not reply, Avis wanted an International Driving Permit even though my foreign photocard contained an English translation, and Eurocar eventually said the same. These folks? No problem. So I booked online and was delighted to have the car delivered to Heathrow for no extra charge - the customer service rep was waiting at the gate as I came through despite being delayed over an hour. He started filling out the forms while I grabbed a coffee then led me to the car. Almost new and in perfect condition, with a sat nav thrown in for free. Lovely fellah even let me call my brother to tell him I'd arrived using his mobile as my phone was not working! Within minutes I was away and, when it came time to return, I forgot to check the docs he had given me, with instructions on where to leave the car, and being rather stressed I ended up in the wrong carpark. I phoned them to let them know I was a couple of hours early and that I could move the car if they let me know where to put it, but they just said no, leave the car where it was with the keys and the carpark card, and just go and relax! End of. Well, I have hired plenty of cars, almost all from the big firms, but have never had such exceptional and efficient service, usually with a load of time wasted in line then admin etc - not something I relish after a 12 hour flight. Worth a premium in my opinion. Well deserved 5 stars - thank you all!
4 years ago

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Alice, Customer Support

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