Traffic Self Drive Reviews

4.92 Rating 142 Reviews
98 %
of reviewers recommend Traffic Self Drive
Merchant Metrics
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Email, Telephone
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01727 875047


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Been using Traffic Self Drive for well over a month now, Clean and modern fleet of vehicles, 1st class service, friendly and helpful staff. Very professional company.
Posted 2 months ago
I rarely have to use hire cars however whenever I do, I just contact Traffic Hire.
Super responsive service, competitive prices, and modern cars in great condition.
Paul, in the office, was super helpful and the guys picking up and dropping off cars were great.
And super flexible.
As an example I booked and renewed my car online via the website then email. Ideal when you are in an open office and you don't want everyone to know your business.
It is such an easy company to deal with, no customer friction anywhere and they are local, local, local!. Not one of these so called global giants.
I can see why they are rated at 98% recommended, it should be 100%!
Posted 3 months ago
First time user for Traffic but heard great things about them. A pleasure to deal with Paul and his team - refreshing to get that personal service that the big operators struggle to provide.
Posted 4 months ago
Have been using traffic self Drive for some years now. A really friendly team of staff. Paul always gets back to you with any enquiry vey quickly. They run a meet and greet service which is excellent. Cars are well maintained, reliable and clean. Loving the new Volvo.!! Thank you to all the staff at traffic for your excellent service over the years:)
Posted 9 months ago
Based in St Albans, Traffic Self Drive was one of my husbands best finds. TSD meet and greet you at the airport. They are always welcoming, friendly and patient. Paul is always responsive and accommodating with Bookings and their fleet of cars are always clean and well serviced. New Volvo X40 is lovely:) Thanks Paul! They have a great Small team of loyal staff. All are pleasant and personable. Highly recommend Traffic Self Drive. If you want quality service, and good cars this is the company to use.
Posted 10 months ago
This review is well over due. I have always found the service from Traffic Self Drive (TSD) fantastic, can't and hadn't found any fault with them and would recommend them to everyone. I have used T S D lots of times over the years. Forgive me for not writing this sooner.
Posted 1 year ago
Easy to deal with. No hidden extras and the vehicle was just what I needed. Highly recommended
Posted 1 year ago
Very rude call from customer service to say that my order has been cancelled. The website does not mention any time restriction. But customer service was forcing me to accept a time of their own liking. He just put the phone down while I was still talking to him. Not recommended at all
Posted 1 year ago
I have used this company twice over the past ten years and I can honestly say that they are the best car hire company I have ever used on three continents. Everyone we dealt with in the company was helpful and went out of their way to make sure our trip and hire of the car went smoothly. Being picked up at the Radlett train station when coming from London was an added bonus that few car hire companies in Australia would offer.
I always recommend Traffic self drive and hope to use them again next year.
Posted 1 year ago
100%. Customer Service, Good Value for money. Very quick and thorough delivery, A very nice car to have for 2 weeks. Very well done ALL.
Posted 1 year ago
A great company I will be using them again this year , I've used them three times now and they are reliable and very professional, and they deliver the car wherever I'm staying
Posted 1 year ago
From my very first enquiry to eventually returning the car, the service was five star. Everyone I spoke to was friendly and helpful and although I had booked a car for a week, l was able to return it sooner and received an unexpected refund the same day. The car itself was perfect, spotlessly clean, delivered and collected promptly. I would certainly recommend Traffic.
Posted 1 year ago
Traffic offered a great, personal service. They came to meet me with the car at the place I was staying and then met me again at Heathrow departures (so no extra hassle returning the car to a rental location, and a very welcome time-saver for an early flight). Would use again.
Posted 2 years ago
I needed to hire a car fairly quickly to get up to my dad who was suddenly put on end of life care. And I can't begin to express my gratitude to this company, they were so helpful and accommodating, and prices are so reasonable, and when I needed to extend my hire, it was just a phone call and it was done. I would highly recommend them, the car I got was in perfect condition, and everything was explained to me. Fantastic hassle free car hire.
Posted 2 years ago
We found this car rental company as we surfed through the UK rental car companies. Were very anxious to bypass the established companies, we had enough of them over the years. Could not believe our good fortunate when we discovered Traffic.

The Kia Ceed is an excellent car and the Sat Nav was unbelievable , able to detect congestion and plan another route.

Totally agree with the previous outstanding reviews.

But you will never, never, know unless you give Traffic a go.

Dorothy and John. Retired Aussies on a UK passport.
Posted 2 years ago
We arrived at Tilbury in March 2018 and were met by David who drove us to the office in St Albans where our hire car was ready. We returned the car 3 months later and David delivered us safely to Southampton to catch our ship back home.
That is the second time I have used Traffic Self Drive as dealing with Paul is ‘hassle free’, and driving with David is a pleasure, as he is a good driver plus a very affable man.
I have no hesitation in recommending them as their service is exemplary.
Hugh – retired Australia
Posted 2 years ago
I have been using them for years and Traffic Self Drive has always given a perfect
and reliable service. I recommend them particularly for their Airport pick-up and drop-off service. Paul who manages the booking has always been most helpful.
Posted 2 years ago
Traffic Self Drive is only company around that would accommodate my needs for a weekend hire.
Delivery and collection was excellent, it would have been very difficult for me to collect then return the car as i don't have any other vehicle.
Car was excellent too, new, clean and very economical.
Posted 2 years ago
Car delivered and picked up to/from us on time, and the paper work was done smoothly. Car in great condition, made our road trip so fun and enjoyable! No hidden charges, they didn't try to find fault on the car to charge me/forfeit any deposit, which is brilliant!
Posted 2 years ago
Car hired at short notice, delivered bang on time. Car very clean and almost new. Would highly recommend and would definitely use again
Posted 2 years ago
Traffic Self Drive is rated 4.92 based on 142 reviews