Our company began to use Trakstar under a year ago. We're in the Goals & Notes stage, so we're approaching the end of our annual Performance Period (ending 4/30/2017). I had a question on the date found on the Trakstar "Dashboard" and Robin Dean (Trakstar's CX Manager) responded to my request for support. I found her to be very helpful in explaining what I had yet to learn.
I was made to feel that I'm not just another customer, but worthy of her time explaining a relatively new feature. Thanks, Robin!
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