Staff cannot do their job. They have lost the package and continue to blame the contractor they use rather than take responsibility. It has take two weeks and me calling every three days and nothing has happened. I am told they will launch and investigation and get a response in three days this does not happen. I call again and get told the same thing. They have promised twice a manager would call me and discuss the issue with me. This has not happened. I was then told there is no way for a manager to call me and only an email could be sent. I am not convinced that this is not some kind of a scam. I fear my packages have been lost forever and they are just trying to cover until I give up.