Anonymous
Cornhill Clinic: Unfriendly, unprofessional and rude. No care for people. From the second I walked into the Cornhill Clinic I was uncomfortable. The two girls on reception are cold and unfriendly, I felt like they were judging everyone that entered the clinic. The staff have no care for customers. The patient advisor, Julie, is unprofessional. I had three appointments at Cornhill and she rescheduled my appointment every time and double booked with someone else every single time. When I got to the clinic I was never seen on time and they were always 20-30 minutes late. With no apology or care for time. In the brochure given by transform, it says the patient advisor is able to answer any questions and also able to show before and after photos of the other peoples results. Julie was unable to help with any questions as she didn't have the knowledge and she also wasn't able to show photos. The only thing she was able to do was to take deposit money and book in a surgery date. There was no one else at the clinic other than the surgeon who could answer questions and all consultations with a surgeon are rushed. Mr Nathan, the second surgeon I see there, was unprofessional and rude. He didn't give me information of before during and after surgery and I didn't feel he answered any questions properly. He recommended an implant and size for breast augmentation and said it would look very nice. That is not enough information for me to be able to make a decision. On the second consultation with him, the first thing he said to me was "why are you here". Mr Nathans comments were, "surgery is a luxury and isn't a necessity", a poor remark considering I was attending the clinic for a reason and also willing to spend a lot of money to be spoken in this way. He's attitude was flippant.
6 years ago
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