If you are thinking of using Transform please dont!!! 2 years ago i went to Transform for gynecomastia surgery and its been horrendous ever since. Everything is great until you have paid and had your surgery then everything stops. The aftercare is terrible!! Having to ring them constantly for appointments, they say they will ring you back and never do. Originally had my consultation in Bristol then had to go to Birmingham and when the problems started post surgery the surgeon i had no longer worked out of Bristol or Birmingham so i had to travel 3 hours plus to see him in London. 6 months after surgery and spending all my savings on it, one side of my chest was still un-balanced and still a large mass behind my nipple. My surgeon Mr Mashadi tried his hardest to fob me off and after practically begging him to operate again and telling him how unhappy i was a date was set for my revision surgery. 2 weeks after my second operation i could already tell it was not right and my chest still had some fatty gland tissue behind the nipple. I straight away contacted the clinic and told them i wasn't happy and when i had the stitches removed they told me it would settle down. I waited a year for it to supposedly settle a d there was still no change, still unhappy. I started the process again of having another review. Again this took an age, constantly ringing and no one answering, and when someone did answer getting told they would ring me back which they never did. However i was now told Mr Mashadi no longer worked for the company so i had to see another surgeon in the Bristol clinic. Mr Bhatty was now the surgeon who would see me, so i went to my appointment and again left feeling very dissatisfied and disappointed. I was only in the review for no more than 15 minutes and the surgeon was terrible. He had a quick feel and basically told me it wasn't fatty gland tissue but scar tissue. While i am aware scar tissue can form i was already questioning this prognosis as i the lump was there straight after the surgery. It hadn't got any bigger or any smaller even after massaging the area as you are told to do. Mr Bhatty was not very approachable at all and i couldn't get a word in to tell him how disappointed i was before he practically kicked me out the office. I was still trying to talk to him as we was holding the door open for me so everyone could hear our conversation. Very unprofessional! He yhen told me he would contact Mr Mashadi, i questioned this also as he no longer worked for the company, his reply "he is not dead, just working for another company." I couldn't believe it. I told him i wanted further surgery to correct the issue as i was that unhappy with the results. I was told he would discuss it and i would hear back soon. Just over 6 weeks has gone and today i receive a letter of Vicky Leech complaints manager. Stating that no further surgery will will be carried out, the risks where explained and my complaint will not be upheld. Obviously im livid, and have already in contact with a lawyer. While im aware transform have a great legal team as im sure its where all their budget must go, I will be fighting this. Im writing this just to warn people not to use this company. Ofcourse you may be lucky and everything goes to plan, however if it doesn't be prepared to be fobbed off and let down. You never think this type of thing will happen to you and i hope it never does happen to anyone else however chose this company and you may be another victim. Once they have your money you are forgotten a out, how they are still allowed to operate is beyond me. If you don't believe me then I'm happy to speak to anyone about it.