Having issues post 18+ months surgery, pain & discomfort, I called Transform asking for an appointment. They explained that my surgeon had left and it would take two months for me to get a consultation with another surgeon, I was then asked to attend A&E if symptoms got worse. After waiting two months I saw a surgeon who booked me in for surgery on Dec 16th, disappointingly, I would have to travel to Birmingham from London as Transform are no longer able to carry out surgery’s in London as they took the decision to shut down their London surgery hospital. On the day of surgery, receptionist in Birmingham could not find my details, several calls between London and Birmingham later it transpired that London Waymouth St staff had entered by dob incorrectly. Birmingham also confirmed that my surgeon wasn’t even booked to do any surgery that day and London Waymouth St advised that it was a possibility that my file had not been sent to head office for authorisation. Several apologies later, receptionist added that the London staff were useless.. not exactly reassuring.. I feel that Transform won’t be Around for long as clinics seem to be shutting down, surgeons leaving, and interest remains in new clients only. Transform seems to be running a conveyor belt system for new clients & not interested in returning customers who are not parting with cash.