If you are awaiting a refund from this company prepare to wait and b lied to and get told no information!!! As if a company like this does not have an internal phn number straight to accounts department! “I don’t deal with refunds!” Said the woman who took my money! “ your thru to the wrong department and I’m sorry I can’t transfer you to accounts department from this phone” that was another excuse! “Refunds take 14 days!” “Refunds take 28 working days!” The date of the refund request changed 3 times! So I payed 20 th July got my refund sept 6th...very stressful!!! Only sense I got was from a lady at Glasgow office! She was truthful and very helpful even rang me back 😳 I was in shock after 7 weeks of thinking I wud never get my money back! Baring in mind all I had was a free consultation! It went wrong from beginning with them but I can’t even b bothered to write it all, to be fair it was during Covid which I accepted there wud b issues but chasing my money for a month with nobody giving me any information or telling me blatant lies was not acceptable at all!! So if anyone having refund issues I suggest ringing and say you need to pay for your treatment, they will sharp put u thru to account department! Don’t say it’s for refund, u will get put thru toblood department!!! Or try ringing Glasgow because the pines at Manchester is an absolute joke!! Good luck 👍 🍀