I booked a video consultation for breast augmentation on 3rd August 2020 and was told I would need to pay a £500.00 deposit before booking. I paid and had the consultation the following day - appalling surgeon and experience. I decided to cancel and requested a refund. I was told it would be processed. Nearly 2 months later and I still haven’t received it. Every time I call "no one can help me as it’s the accounts department but they will chase for me" been sending the same emails everyday to which I only get a response if it’s to threaten I am taking to a claims court. I’ve received some calls to say my refund has been processed and I will receive it by the end of the week, then I get another call the following week to say they need to take a reason for cancelling before they can process the refund. EVERYONE WHO IS IN THE SAME SITUATION, REPORT TO WATCHDOG & TRADING STANDARDS ONLINE. It’s free and will ensure something is done by this thieving company. I’ve since had my BA done with MYA and 4 weeks PO, fantastic company and a different standard of professionalism and communication than this atrocious service. Transform have contacted me today to let me know it’ll be issued mid October, which will be over 3 months. I’m not accepting this and going to small claims and the police for theft now.