I am hoping to use transform in the future so my 2 star rating is only based on my disappointing experience so far. I am a type 1 diabetic with average blood glucose control. I had been having some difficulties with my blood sugar as I had been using an insulin pump which I was struggling with. I explained that my blood sugars were not fantastic at 3 appointments and asked if this would be an issue, I was told no and to discuss this with the nurse (at appointment no 3) again the nurse told me that they are usually happy with a hba1c blood test reading of below 10. I guessed mine would be around the 10 mark so paid in full. My blood was 9.9 at my pre-op blood test the week before my surgery, the surgery was cancelled because the anaesthetist wasn't happy and wanted a reading of 8.5 which is transform policy (I had never been told this even though I had asked at all of my appointments) I was refunded all apart from 250 deposit, a couple of months later I had another test which was 8.5, I was delighted thinking the surgery would be re-booked. This time I was told the anaesthetist wanted my reading lower and steady for 6 months. Total disappointment for the second time. I also cannot have the £250 returned, which I don't mind as my bloods are improving and I still want the surgery. Although I understand the reasons for this ie, my health being top priority, My major issue is that if I had been told on day 1 that I had to have a hba1c blood test of less than 8.5 which had been steady for 6 months I wouldn't have made 3 400 mile round trips, been totally devastated twice and I would have £250 in my own bank rather than sitting in transforms bank which I may actually never get back if the anesthetiser decides he will not perform the surgery again. I think the patient co-ordinators should be aware of there policies and should not be so quick to take deposit when there are questionable circumstances.