I attended a consultation, which was with the patient co-ordinator. On this visit I was informed that for a short wait I could see the surgeon. I waited 45 minutes to be told he had to leave. I rebooked this appointment with the reception, to then receive a call from the co-ordinator asking how my appointment with the surgeon went (lack of communication). I'd mentioned it didn't go ahead, so she apologised and asked if I'd like to rebook - advising I had already she wished me luck. I then visited a second time to see the surgeon, he was lovely & gave me confidence. However, what he told me has been different to the other 3 consults I've had elsewhere. I didn't hear from the company for a month after the consultation. I contacted them, as there was known from the co-ordinator. Because of this lack of communication I decided to go elsewhere. I informed them I'd be going elsewhere and then received an email advising that WHEN I was ready to book to get in touch. Obviously not listening to me when I said I'd be going else where. If the communication in Transform had been better and their contact with me, I may have decided differently. Especially as I've been with them before and had a fantastic service from start to finish. Very disappointing experience this time around.