I'm always amused when companies who have delivered the most shocking service fall foul of their own pre-programmed review requests. So, Transglobal, you've asked me "how did we do?". Hmmm, where do I start... possibly with the fact that 21 days in the package is still stuck in France. Or maybe I should mention that I've had to put all business in the EU on hold for 3 weeks while TNT flounder with my shipment. Ah, then there are the compulsive lies and vacuous promises I've been fed by both Transglobal and TNT/Fedex for three weeks straight; the utter incompetence and ineptitude to solve any problems; the inability to take responsibility or offer recourse or compensation. The apathy towards the plight of my business due to no stock arriving. The refusal to process a lost parcel claim until TNT/Fedex classify the parcel as "lost" (which they'll never do). So, to answer your question Transglobal, your service levels have been shocking, your ability to do anything useful at all staggeringly inept. In all of this you have ignored the one thing which keeps your business afloat - the customer. But, you're in good company - from what I can tell this approach is all the rage these days.