I submitted my order for a package to France in the morning, a courier picked it up mid afternoon and by the evening tracking showed it was on its way to France. Very efficient so far. Next morning though the tracking showed it had arrived in Germany! I contacted Transglobal who were very helpful and checked with the courier, then assured me it was not lost but would be delivered the following day. Thankfully it was. The delay was not Transglobal’s fault and their customer service department was excellent - they answered the phone straight away and were really helpful - so 5 stars from me!