I was very impressed with the prompt and efficient way in which my enquiry was handled by your agent Vanessa Mills. Due to a delivery issue my package was returned to the depot in Germany for it to be dispatched back to the UK. At every stage of the process Ms Mills kept me fully informed via email and telephone. Without doubt she delivered the best customer service experience which exceeded my expectations , an exemplar of how all customer services provision shoud be conducted , and it is for that reason I will be using your company again in the near future. Thank You. Mel de Lasti.