Transglobal used to be great, offering a wide range of express international services that we could use on our website for export customers and import from some suppliers. Over the last few months, particularly this month, the service has disintegrated. For example: 1) Transglobal is incorrectly charging customers with the new USA DDP USPS service. The duty calculator does not calculate duties on Chinese goods correctly. The Trump administration has extended the exemption for additional duties until November. Transglobal's duty calculator still applies 37.5% in additional duty and has been all week. So they are profiting an extra 37.5% on every order sent to the USA, which they won’t have to pay. 2) Landmark Global DDP services - the service no longer works. If we send a parcel to Belgium and pre-pay the duties, they return it immediately because there isn't an IOSS number (you don't need one). Landmark Global then holds the parcel for about 2 weeks before handing it to Transglobal. This is not Transglobal’s fault, but where they fail is that they have irresponsibly kept the service live as an option, then failed to get Landmark to respond, to say sorry, let alone resolve anything. This resulted in me snapping at Landmark, in a rather vicious email, I will admit, which I mention later. Rather than resolving the issue, Transglobal terminated our account. 3) The FedEx international services started to re-charge taxes/duties back to the sender on DDU services. A couple of months ago, we were billed for duties for a parcel sent to a Canadian customer. I requested evidence that FedEx had tried to collect the taxes/duties, details of the calculation, as the balance seemed grossly exaggerated, and details of the relevant legislation allowing for this. Nobody could provide an explanation, and we will now have to proceed with further action to recover the monies. Taxes/duties imposed on an individual in another country, shipped with a DDU service, are not the responsibility of the sender, even if there is a tick box on the TG website that says you will pay them if the customer doesn’t – it’s simply not legal and an unfair contractual term. 4) The DPD Europe service is ad hoc, on and off the TG system. This makes it difficult to decide whether to offer it to our customers. 5) If I email the account manager, I’m lucky to get a response. One email earlier in the year, asking which countries we could offer a DDP service to, took about 4 months for a response. By which time, we had set up those services elsewhere. 6) If I email the premier customer service team, historically, issues would be dealt with the same day. Which is good. Nowadays, you’re lucky to get a response within a day. And whilst this timescale certainly isn’t bad, given that many of the parcels are ‘express’ that require urgency, waiting a day isn’t the best. Issues take noticeably longer to resolve, and as highlighted above, the number of issues is increasing. 7) Beware...TG started to hide the DTP duty calculation fees in the duty calc, hopefully you won't notice the hidden £12 FedEx fee... I have no issues with the collection drivers, who are polite, reliable and efficient. My main gripe with Transglobal is the abrupt termination of our account today, with no warning, after the account manager read an e-mail sent at the start of the week to Landmark Global, because she believed it was abusive towards her. It wasn’t abusive, and it wasn’t directed at her, but it certainly wasn’t polite, I accept that. I had contacted Landmark because I was getting nowhere in resolving issues with deliveries to Belgium by contacting Transglobal. And Landmark Global were significantly failing – incorrectly sending parcels back and holding them for over two weeks. I was left stranded in a position where I had to do Transglobal’s job and get the parcels back, and at a time when we are all trying to work our way around USA tariffs/duties. At the same time, I was having some personal issues and was under a lot of stress, and was simply trying to get my way through and sort out issues. I shouldn’t have been left in that position. Transglobal’s response was to terminate our account, rather than finding out what was wrong. So please always bear in mind that Transglobal will terminate your account immediately, with no notice, no contact, without understanding the stress they have put you under, without resolving problems and for highlighting issues with their service. It is a shame, I used to like Transglobal and have regularly turned many other courier brokers away and stuck with Transglobal, even when the cost was higher. But there are now multiple issues, and having an account manager who drops your account without speaking to you or understanding any of the issues they have caused is pretty poor. A copy of the email is attached where you can see no warning and the account manager seems to think we were abusing here on the phone and e-mail - it was an e-mail to a different company. The abrupt, short explanation is typical.