I don't think it's a scam! While applying for visa, I didn't mean to go thru any 3rd party assistant. But I accidentally went thru their site as it looks like actual US visa website. Later realized when I got email from them that I have to pay visa fee, I had already paid. But that was their fee not the visa fee. I freaked out as I had shared all my information to someone 3rd party. What if it is a scam! I googled and everywhere it says it is a scam. I meant to report it but before doing I thought to connect with them just in case they are genuine. Surprisingly they were very supportive. They understood my situation how I accidentally went to their website while I didn't need any such help. They offered me 70% refund, not full, because my application was reviewed by them submitted to US visa website already. So they had done some work on my application. Which made sense to me. Within two days, I got my refund. So, I would say they are not scam. They genuinely help people who need, has problem in english or browsing thru visa website.