They have still not replied to one of my open support tickets from 8 weeks ago, yet keep sending marketing emails about how they can be trusted etc. My flight got changed by the airline to a late night one we didn’t want to do with small children without notice and Travel Republic wouldn’t reply to let me rearrange it (earlier ones were available!) and closed their phone lines. I wouldn’t book again because they take weeks to reply and will just close their phone lines when it gets busy. Madness. Despite this I have used them twice before covid and they were okay then. So clearly it’s the volume of enquiries they can’t cope with. But that’s up to them to sort out. Im sorry the trust is gone.