They promised to contact us two weeks prior to travel in July. They failed. They promised to reply to all our tweets and emails. They failed They gave us a deadline of 9th November to respond to us. They failed After all this they tell us we could have travelled and the booking was non refundable and the hotel and airline won’t refund us. Perhaps if they had acted sooner in this matter we could have got a refund. They were supposed to be our agent. They failed. Ten of us travelling on one booking. The government telling us that only meet in groups of six. We needed advice and support on this. They closed their phone lines furloughed the staff and washed their hands of us. And now we will wash our hands of them. We will never book with them again. Don’t blame COVID, Jet2holidays kept their phone lines open. Spoke to us. Cancelled the holiday for us. I’m sure other operators did the same. I bet you haven’t even spoken to the hotel. You just can’t be bothered. You have your money you don’t care about your customers in the slightest and I hope customers will see what an unreliable agent you are and will shop elsewhere in future.