After having been sold a hotel stay in Gran Canaria that I paid in July 2020 for December 2020, when I arrived at the hotel on december 18th 2020 the hotel had been closed since March 2020, 4 months before I paid for it. On arrival as the hotel was closed and on the street, I had to pay another an extra £450 if wanted the same category of hotel I already had paid. And I had no choice but to pay, I was told on the phone that I could claim that amount once back in the UK. I came back, wrote a complaint and ask for my £450 back and compensation for the stress endured and breach the contract. They answer is that the contract was not between travel republic and I. That they try to contact me. This was done by sending me emails 4 days before departure telling me that I raised a query and that to follow the link if I wanted and answer. The link looked like the perfect scam email asking me for password that I never gave them. I read in some comment that their telephone operators are very helpful. I guess these are comments of "paid comments" from travel republic as i have experience a total lack of professionalism from travel republic and whatever you agreed with them on payment is not a contract. So be careful before making with travel republic, as from what they wrote me, they do not have any legal obligation to provide what you have paid for.