Avoid booking with this Holiday Thieves *No refund for covid+ cancellation as advertised* *All promises are marketing ploy and false* When we booked our package holiday, we were told that the package holiday is covered by covid plus policy and we should not have any issue getting a refund if we were unfortunate to affected by covid before travelling. We were told that we could book with confidence! We also bought their travel insurance in addition. We had to cancel our holiday due to all travellers/family tested covid+ and had no way of travelling. It's been nearly a month chasing this greedy company, we still have not received a refund nor heard from their insurance company called TIGON. It's been very stressful Christmas due to worries - not getting the refund as promised and constantly chasing while we were down with illness! This company advertise "promise of refund within 14 days" and "promise of covid plus cover", all are false statements! We do not think their so called insurance company TIGON exist. No one answer the phone calls at any time of the day or reply to any emails. We have raised the issue with their senior managers including CTO. It really feels like they do not seem to care once they grabbed our hard earned money! It was not a cheap holiday package! We really regret not booking with a reputable company like TUI or BA. You know a good company only when you have a problem; how much they care about customers and how quickly they sort out the matter. It is not always about booking online quickly or getting a best price! Avoid booking with this greedy company, if you want to have a stress free travel/booking (or your money back for cancellation). *Would not touch with a barge-pole*