GLORIFIED THIEVES. AVOID!! These people are nothing but glorified thieves. I booked a holiday for New York yesterday. I paid the booking fee, almost 200£. A few hours later I found out it will take a few months to sort my Visa out so I contacted them to cancel the holiday. Not only they are not going to refund my booking fee but they also want me to pay 900£ extra for flights I'm never going to use and that are booked more than 3 months from now. Every single airline company has a cancellation and refund policy in place, including the one that the flight tickets are from. When checking online on the airline company it does says that any changes/cancellations are free. No matter where you book, you can apply for a refund in a certain time frame. They are lying to your face telling you that you have to pay for these flights. I contacted them via the app, via Facebook, I talked to 4 different people today and haven't been able to cancel my booking. They refuse to cancel and they want to charge me extra. AVOID THIS COMPANY! I will obviously complain regarding this and escalate this to the proper authorities.