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SONIA
I booked a hotel with Travel republic which was described as a family room with a sea view. After receiving my hotel voucher i noted that the description said: park view. I contacted travel Republic on the morning of the 18th September and they confirmed the error (in addition the hotel also confirmed that they do not have any family rooms with a sea view) They told me that they would contact their hotel supplier to change the room and that i would hear within 48 hours. It is now the afternoon of the 21st September. I have since spoken to Travel Republic at length 3 times and emailed them twice and i am still waiting for them to resolve the error. It seems that as soon as they have your money they don't care. Appalling customer service which is very disappointing as i have used them before. I have complained to ABTA.
8 years ago
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Travel Republic has a 1.4 average rating from 484 reviews