I booked a room for Abu Dhabi. When I contacted the hotel, they said they had no booking. Contacted TR who said the hotel provider could no longer offer rooms at the booked price. Offered several unacceptable alternatives. Booking cancelled and confirmed by TR that no fees due. Couple of weeks after money is taken from my account by the original hotel. This could have only happened if TR had given my bank details to the hotel. Currently still waiting to get my money back. This company is a shambles
8 years ago
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