As a regular user and following several phone calls which may I add I was waiting over 10 minutes each time before getting an answer to complain about the site not been updated as you are supposed to be able to manage your holiday and check your status hotel, flight, and transfers are all coordinated properly and dates match etc. The only response I got to the lengthy wait on the phone is we are very busy sorry but so am I and don`t have time to waste When we got to our hotel on our last holiday the hotel could not trace our reservation luckily enough they were not too busy and gave us a room on production of our printed receipt We are fortunate enough not to have issues as bad as the reviews I have read to date but I have decided as a business person not to use this company due to the lack of professionalism in their customer service department Tony Dillon