Through TR I booked and paid for a suite with sea view room in Lanzarote for my partners birthday, when I arrived at the hotel they advised that the booking made by TR's booking company Gullivers Travel was for a double room even though my booking documents showed a sea view suite. The hotel was fully booked so they couldn't move us, they advised that this had happend several times before. Clearly rooms are being falsely advertised. Travel Republic blamed their booking agent Gullivers Travel and also claimed that GT were not responding to my complaint. TR refunded the difference between a suite and sea view room and offered £100 compensation but the experience put a real dampner on the holiday. It seems TR knowingly do business with companies that falsley advertise, I certainly won't use them again!
6 years ago
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