Booked a hotel with this company have tried cancelling my accommodation a number of times, using their manage my booking function online a number of weeks before departure only to get redirected to another webpage advising that this function isn't currently not working. I have tried calling them a number of times to cancel only to be left on hold for 30 mins at a time. The most annoying thing I went onto to try and cancel my booking again for the final time this evening before the chance of a refund disappears, only for the cancel function now to work and advise me I can only now get refunded £3.95 from a £265.00 booking. To say it's a joke would be an understatement.