I would NEVER use Travel Republic again or recommend them to anyone! Their customer service is appalling and disappointing!!! I initially raised a query with them on 5th October and messaged them multiple times for an update and I finally got a response on 20th November which didn’t solve my query, so I replied to them that day and then got another response on 3rd December and then I had to call them to finally get my query resolved as they were taking so long to reply to me and any response I had wasn’t very helpful! Surely it’s standard practice to keep a customer update to date with their query and if it’s taking long to solve, to apologise and provide a reason to why it’s taking so long! My query was finally resolved on 6th December!! So it’s taken over 2 months to solve a simple query of changing a name on a flight booking! It’s shocking! When I called Travel Republic multiple times for an update in between online messages and I mentioned how long I’d been waiting for my query to be solved, no one would apologise for the service I received and I was just put on hold and transferred from department to department! If I hadn’t paid such a large amount of money already, I would have definitely cancelled my booking and gone elsewhere!! Very disappointed!