Holiday cancelled due to Coronavirus (not TR fault) they have dealt with this appallingly. Website says all refunds are up to date and that you get an email the week before the refund happens. Our refund should have happened this week, we have had no emails, I have raised a concern on their internal system twice and they just get deleted without a response, their phone lines are closed and just have a recorded message. I have used this company many times but never again! I was quite willing to wait 7 weeks for a refund but to be totally ignored is dreadful, imagine if you were away and needed help!!