Holiday to Portugal booked in Jan 2020 As per FCO we cannot go to Portugal and if we did I would not be insured I have called and you have closed your phone lines REALLY AT A TIME LIKE THIS YOUR CUSTOMERS ARE UNABLE TO CONTACT YOU !!!!!!! I have emailed NO RESPONSE!!!! I have requested a COVID 19 refund on manage my booking NO RESPONSE I am aware that you are busy but my holiday is in 3 weeks It’s not safe to go and I am travelling with 3 children I have been advised by my insurance company that I am entitled to a full refund and that you should NOT take the accommodation balance and that I am to contact you I can’t as you have closed your lines I would never book with you again