The worst company in booking holidays and trips. I booked with them without checking the reviwes (I know my mistake, but will not do it anymore) and ended up without holiday and lost money. We booked our trip for beggining of September, in July they contacted us to say that our hotel has been changed and to tell them if we want to go or, if no they could cancel for 100% refund as long as it's cancelled 7 days before the trip, I replied to their email not even 30 mins later, and they never came back to this email. In August they sent me another email saying that now we can go and hotel will be kept (after 3 weeks they are saying I can go, after I changed my plans already and took another tickets for a flight to visit my family), I replied to this email the same info, that I want my refund, they never answered neither this or another email. So my trip is closer and closer, and 2-3 days before my trip they called me asking if I'm going or no, of course I said no, first of all I had already another plans and second I didn't feel safe to travel in the pandemic time (I mentioned that in the emails as well). I asked again the lady on the phone about my refund, and she said that she is afraid but I CAN'T get my refund because it IS LESS THAN 7 DAYS before my trip, so she can't do anything. SO GUYS, DON'T WASTE YOUR TIME AND YOUR MONEY WITH SUCH A RUBBISH COMPANY, DON'T KNOW HOW THEY STILL HAVE GOOD REVIEWS. Good luck and stay safe. P.S. I forgot to say we tried to contact them on the phone numbers provided on their website, but it was just a waste of time.