Lesley And Julian Russell
We found TravelLocal in 2016 when we were looking (online from Australia) for someone to organise a trip for two around the Caucasus. If I tell you we have since used them for a variety of trips, China ( March 2019) and Morocco (January 2020) for the two of us, Cuba with our daughter and son-in-law (February 2020) and a truly memorable month in June 2018 when we returned to the Caucasus with a group of 11 dfriends - I’m sure you will appreciate just how highly we regard them. In each and every one of those trips we experienced the very best service we could have hoped for, with every consideration for what we asked for, all delivered within our budget and with wonderful attention to detail and special requests. June 2020 was to have taken us back to the Caucasus, 12 friends together for another month - we had every expectation of another truly great trip, but it was not to be. We initially planned a postponement - same time frame, samesesssssss itinerary, June 2021 - and then 2022! but as the months wore on it became obvious there could be no certainty in this actually happening and, with great reluctance, we decided we had no option but to cancel. The response from TravelLocal could not have been bettered. Within days of that decision being made, our cancellation and the full return of our deposits was confirmed. We were advised of the date the refund would be processed, and it landed in our bank on that day. Knowing how incredibly difficult this last year has been for the travel industry worldwide, and the difficulties so many companies have had in dealing with millions of unhappy travellers, I can only say I have found TravelLocal’s response to have been exemplary, but then - from all the things we have done together in the past (and hope to do in the future) I had no doubt that this would be so.
3 weeks ago
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