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travellocal.com Reviews

4.9 Rating 482 Reviews
98 %
of reviewers recommend travellocal.com
Company Reviews Metrics Info
4.9
Based on 482 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
On-time Delivery
100%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
4.7 out of 5
Read travellocal.com Reviews

About travellocal.com:

We help you to create tailor-made holidays your way, with carefully selected local experts based in over 90 destinations worldwide. Since 2012 we have scoured the globe to find these expert companies - entrepreneurs and innovators from Argentina to Zanzibar and many countries in between.

They know your destination better than anyone. They use that knowledge to craft unforgettable trips, unique to you, that combine your ideas with their local knowledge and contacts, to bring the world to life.

You get a better, more authentic holiday experience and they get a fairer deal. And for peace of mind, we are members of ABTA and your booking is 100% financially protected.

These are reviews of the TravelLocal website and booking process. For reviews of the trips our customers have taken, please go to the TravelLocal website.

Visit Website

Email:

jo.rance@travellocal.com

Location:

Runway East,
1 Victoria St,
Bristol
South Gloucestershire
BS1 6AA

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travellocal.com 5 star review on 6th February 2023
Rikki Glover
travellocal.com 5 star review on 25th June 2020
Marzenna Czubowicz
travellocal.com 5 star review on 25th June 2020
Marzenna Czubowicz
travellocal.com 5 star review on 24th March 2020
Thom And Chris
travellocal.com 5 star review on 10th February 2020
John And Sylvia Cook
travellocal.com 4 star review on 9th February 2020
Esther Eyre
travellocal.com 5 star review on 14th November 2016
Rachel
Anonymous
Anonymous  // 01/01/2019
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Amanda
Verified Reviewer
“We travelled to Sri Lanka in February 2024. TravelLocal put us in touch with a local agent who put together a generally good tour meeting our wish list. We received a brief set of trip notes after confirming our booking. For each day there were a few pictures and one or 2 sentences saying where we were staying and a description such as "Transfer from Wilpattu to Harbarana, afternoon relax by the pool". We expected a more comprehensive itinerary to be provided prior to departure or on arrival. This never materialised which caused a few problems during our trip. Our driver had the same notes. For example our tour included several days of trekking yet the notes did not include the distances, altitudes or the fact that we needed to carry clothes and toiletries for 1 overnight stay. Our driver assumed we knew this. Hence we spent one night in a basic chilly trekking lodge where they didn't even provide soap never mind toothbrushes! We managed but this could have been avoided by clear communication in the trip notes. Another example was the hotel where we were stayed on our wedding anniversary was meat and alcohol free, this would not normally be an issue but it would have been good to know in advance as we spent the previous days at a remote farm stay and were looking forward to a celebratory evening. TravelLocal only sent a very brief feedback request which is a concern as they should be learning from travellers experiences and looking to fix any problems.”
Helpful Report
Posted 1 week ago
Hello, Thank you for taking the time to share your feedback and share your experience with one of our local experts in Sri Lanka. Our customer service team will reach out to you to discuss what happened. This will allow us to look into the specifics of your situation and ensure this doesn't happen again. We're committed to transparency and building trust with all our travellers, and your feedback is invaluable in helping us improve. Best regards, The TravelLocal team
Posted 1 week ago
Fiona Burnett
Verified Reviewer
“We used travel local for the first time on our trip to Colombia. Marie Sophie was our local expert and was incredibly helpful both before, and during, our trip. Marie Sophie understood our requirements and helped us build a fantastic itinerary that gave us a wonderful holiday in this spectacular country. All hotels were fabulous and travel was efficient and safe. The local guides provided were knowledgable and interesting and added hugely to our enjoyment. Thank you Marie Sophie for our superb holiday.”
Helpful Report
Posted 1 month ago
Donna Lambshead
Verified Reviewer
“We recently used TravelLocal to book a 7-day tour of Dubai before a conference. TravelLocal exceeded our expectations in both the preplanning of the trip and during the trip. They had great suggestions of what to see and do each day and worked everything we had prioritized into the list. They also recommended hotels for our accommodation. They were very detailed and clear and the pricing was great!!! Their people on the ground in Dubai communicated with us each day on WhatsApp sending all the entrance tickets we needed. We had the same driver and guide each day and they were great! If you are visiting Dubai some of the must-sees: Dubai Old Town and New Town, Bastakia area - the Souks (markets), take an Abar boat ride across the river, the Miracle Garden, Global Village, Dhow Cruise, Burj Khalifa (tallest building in the world), Dubai Mall and Fountain show, the Marina. Do a day trip to Al Ain (make sure they take you to the camel market) and to Abu Dhabi the capital. We found Dubai very safe and you can drink the water. The people are friendly but they do ask that you dress respectfully (shoulders and knees covered for women and no t-shirts with rude comments or pictures) We found some Europeans wearing skimpy clothing. I would definitely use TravelLocal without hesitation for any future trip!!”
Helpful Report
Posted 1 month ago
Colleen
Verified Reviewer
“Jessia listened to what kind of accommodation, trip experiences and activities we wanted to do and delivered on all of them. She took the basic 21 day trip and tailor made it to things and areas that were of more interest to our group. We all thoroughly enjoyed our trip. Some of our highlights were white water rafting, kayaking , nature walks ( night and daytime). We also managed to arrange a cooking class at on of the hotels and it was so much fun and we learned a lot.”
Helpful Report
Posted 2 months ago
Justin Opie
Unverified Reviewer
“Having just finished our second major trip with travellocal our family are confirmed superfans. If, like us, you have Kuoni taste but want more exploration, local people insight etc but still with lovely yet simpler hotels, great food etc....I can't recommend them enough. Vietnam and now India...both travellocal and both exceptional.”
Helpful Report
Posted 3 months ago
Patrick M Restaino
Unverified Reviewer
“Excellent trip well planned Thanks to Margarita in Portugal .Trip was full of excursions Foodie tours and walking tours started in Porto Then Lisbon then Algarve / Lagos boat wine tour and wineries will give Travel Local my recommendation We traveled black car service that was great and they tracked our trip and was always available to answer questions Thanks Margarita”
Helpful Report
Posted 3 months ago
Victoria Pooley And James O'Connor
Verified Reviewer
“We went to Rio de Janeiro and Ilha Grande in November 2023. Our expert (Helena) was exceptionally helpful, efficient and flexible in the lead up to the trip in arranging our accommodation and various activities at short notice to suit our interests and budget. Whilst we were away Helena was always on hand if we needed anything, and rescheduled several activities for us at very short notice as a result of the weather conditions. She was warm and enthusiastic throughout; we couldn't be more impressed with her service, and would recommend it to anyone travelling to Brazil. Thank you Helena and Travel Local! Victoria Pooley and James O'Connor”
Helpful Report
Posted 3 months ago
Julie Morawaka
Verified Reviewer
“Roberto in Costa Rica was very helpful and always available for us whilst in CR - he helped with our itinerary to ensure we managed to see everything we wanted to see in our first trip to CR - we will defo be visiting this wonderful country again and using Roberto again - Pura Vida”
Helpful Report
Posted 4 months ago
Candace
Unverified Reviewer
“Harry a tour expert of Dominican Republic helped me with a custom tour. He was very patient answering all my questions/concerns to create a dream private tour for my family. Through him I met Isabel on Zoom where she assess what our interests were, making great recommendations. As a local in DR, Isabel made great suggestions for local sites/food/experiences. My greatest appreciation for her to overseeing our multi-city DR tour including our severely delayed arrival DR flight. I call her after midnight to reach our local guide at the Santiago airport, where we were able to get to our hotel safe and sound in the middle of the night! It really provided us peace of mind to have Isabel to contact during our tour in the event of any problems! She even check to make sure we returned home! Thankfully, we had a most pleasant memorable trip. Also need have to say our great local guide Luis and driver Heriberto expertly negotiated us through Santiago-Jarabacoa-Constanza-Santo Domingo-Punta Cana- Saona Island! Dominican Republic is truly a magical country with a great food, culture, and most amazing landscapes! Muchas Gracias Harry, Isabel, Luis, and Heriberto! Can't wait to vist again!”
Helpful Report
Posted 4 months ago
Louise
Unverified Reviewer
“We recently travelled to Italy and used your company for the 2nd leg of our journey. We really didn't know where to start when booking this part. Monero and Melanie were fantastic coming up with an itinerary that included all the things we listed we wanted to do. They arranged all our travel included transfers and train tickets between towns. They kept in constant contact with us to see that everything was going according to plan which was great. Great value for money. Would use them again for next adventure.”
Helpful Report
Posted 5 months ago
Pedro Faura
Unverified Reviewer
“Booked a trip with Luis with Travel Local. From first call with Luis it was a great experience. Travelled to Cuba and everything from accommodation, transports to tour guides it was top notch. Already planned g next trip with Travel Local.”
Helpful Report
Posted 5 months ago
Anonymous
Unverified Reviewer
“Substandard tours despite top tier pricing. Make sure you read the T&Cs- there are ridiculous clauses like having to inform them of problems within 24hours, even if you’re in a country where you have no signal… they then focus on the clause to excuse themselves rather than the terrible service/tours. Extremely dissapointing”
Helpful Report
Posted 5 months ago
Hello there, we're unable to find your booking with the information provided. Please get in touch with team@travellocal.com with your booking reference and we'd be happy to help.
Posted 5 months ago
Anonymous
Verified Reviewer
“We had the most AMAZING break in Jordan. Really well planned, nothing was too much trouble. We had a driver and limo for the week and he was brilliant. He knew so much that even the long journeys were interesting. 110% recommend.”
Helpful Report
Posted 5 months ago
Anonymous
Unverified Reviewer
“Excellent trips”
Helpful Report
Posted 5 months ago
Anonymous
Unverified Reviewer
“Isabel is very caring and responsible person.Making sure everybody is safe and comfortable.I recommend her again for my tour administrator. Thanks lsabel”
Helpful Report
Posted 5 months ago
Mathew George
Unverified Reviewer
“Isabell is caring and available all the time.when we went for dinner and when we finished eating it was pouring rain and she borrowed umbrellas from restaurant and made few trips to our hotel and make sure everyone got back to hotel safe and dry”
Helpful Report
Posted 5 months ago
Maureen O'Keeffe-Wing
Verified Reviewer
“Florin was great about listening to our interests and tailoring a trip in Romania that suited our budget and our timeline. He personally provided the tour in Bucharest and then handed us off to Bogdan for 5 days throughout the country. Both men were very knowledgeable and interesting. Bogdan tuned into our energy and made every day memorable. It was great to spend time with such a pleasant guide. I would HIGHLY recommend Travel Local based on our experience!!”
Helpful Report
Posted 6 months ago
Mark Brinkley
Verified Buyer
“This was our third holiday with Travellocal . Although delayed by covid & its fallout it was definitely worth the wait! As previously, the itinerary matched the brief & provided just what we had asked for; exuberant wildlife in stunning locations. Although moving through multiple locations the arrangements were spot on & we had either personal or virtual support for those little questions! Our local contacts (Mariana & latterly Will ) were so helpful.”
Helpful Report
Posted 6 months ago
Katie
Verified Reviewer
“My sister and I booked and customised a 16 day tour to Uzbekistan with TravelLocal. I usually enjoy the planning and logistics of a holiday so I was a little unsure about booking through a company. However, I needn’t have been and will definitely be using TravelLocal again! I enquired about the tour via the website on a Sunday and was surprised and amazed to receive a weekend phone call from Feruza just ten minutes later! I shared some of the places that we hoped to visit and the kind of experience we were after; very quickly, I had a well-crafted and personalised itinerary, which Feruza further adapted (we had decided to add a few extra days on). The booking process was impressive from the offset and Feruza was always on hand to answer any questions I had - both before and during the tour. Throughout the tour we were lucky enough to have excellent drivers and passionate local tour guides, who went out of their way to make us feel welcome and give us a once in a lifetime experience - Marifot (Tashkent), Kamol (Aral Sea and Khiva), Niso (Bukhara) and Nasiba (Samarkand). Some of the guides even contacted us at night - in their own time and without being asked - to send us restaurant and nighttime recommendations! Each of them had a wealth of knowledge and adapted the tour to suit our needs on the day. The hotels booked for us were comfortable and all staff were friendly. In fact, we found that the whole of Uzbekistan was friendly. From the local houses we entered on our way to the Aral Sea as well as at Mitan village, to the elderly ladies who invited us to dance with them in Samarkand, to strangers on the street - Uzbekistan did not disappoint! It’s hospitality, architecture and history is second to none. We were able to do so much more with TravelLocal than we would have otherwise been able to and since arriving home, I have been telling everybody to visit Uzbekistan! The cost of the tour was great value for money. The internal flight and train transfer were well organised (and both comfortable). Thank you Feruza and TravelLocal. I will definitely be visiting Central Asia again one day and will be using TravelLocal (hopefully very soon) for lots of future travels!”
Helpful Report
Posted 7 months ago
Lorna Bradford
Verified Reviewer
“We used TravelLocal to organize our recent 3 week holiday in Vietnam (long delayed from 2020 due to Covid). They were flexible with our travel plans over the 3 year period and super responsive. They had connected us with their partner in Vietnam, Tonkin Travel, to suggest and organize the holiday details - they were brilliant and I can’t recommend them highly enough. Again, really responsive to emails - generally turning around queries and changes in 24 hours. They worked within our budget. Took time to listen to what kind of experience we were looking for, then suggested lovely hotels and fun things suitable for us to do (the Vespa tours in Hue and Saigon were the highlight of our trip , especially for our 15 year old!). The drivers and cars provided were roomy, reliable and had great air conditioning (it was hot!) - drivers were courteous and smooth, despite winding roads in the mountains and crazy traffic. The guides were wonderful - personable and chatty, willing to share their experience and love for their country, spoke good English. Felt like they were part of our family by the time we departed - thank you, Huy Nguyen and Anh Nguyen, for making our holiday so special. A big shout out to Nga Duong at Tonkin Travel for all her help. She set up WhatsApp with us beforehand so we could communicate with her throughout our trip - and most importantly find our guide at Hanoi airport when we just landed. It really helped to ensure we could communicate quickly for last minute queries. All in all, a fabulous holiday and I’d book with both travel local and Tonkin Travel again.”
Helpful Report
Posted 7 months ago
travellocal.com is rated 4.9 based on 482 reviews
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