I booked a trip and was not told any penalties for cancellation. I canceled 7 days later and was not only charged a penalty but treated so rudely and accused of being a liar by the tour operator. Communications were unprofessional and difficult to read with all the typing and spelling errors. Maybe we just got a bad tour operator, but he was given to us by Travellocal, so I do not know what their vetting process is. We will look elsewhere for all our travel needs. Attached is just a small example of what I dealt with!
2 years ago
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