At this point I can only rate the booking process - I haven't yet stayed at, or even been into, any of your Hotels. I have to say that I found making the booking was unbelievably tedious. The form was not laid out very well, and when I realised that I was not going to get quite what I wanted and tried to make a correction, I had to start all over again from scratch. The terms and conditions were a major read, paragraph after paragraph after paragraph. and I was quite inclined to abandon the booking and try elsewhere. I hope that my actual visit will be more satisfactory.