Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,799 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,799 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked into Birch Services Eastbound. Very disappointed. It would seem all the door frames on the ground level had at sometime been entered by putting a knife or something similar through the frame. This has never been repaired, so would be quite easy for someone to come along and enter your room if you are sleeping or out of your room. I did not feel safe, so left my chair against the door inside.”

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Posted 2 days ago

“Booked a room whilst in reception, accidentally put the wrong date because I was rushed. Noticed mistake 5 seconds after and still couldn't refund or change my booking. Scandalous”

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Posted 1 month ago

“Room much too hot. Very uncomfortable.”

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Posted 2 months ago

“Booked into Markfield A50/M1 interchange. 11/7/26. Most of the service area is derelict, and the water supply failed in it's entirety shortly after I booked in. There are NO food outlets on site (or anything else for that matter). Only one operative on site who seemed pretty clueless as to what to do. I insisted on, and obtained, a full refund as alternative accomodation did not appear to be forthcoming in the immediate future. How did he expect the hotel function with no water supply, yet was still booking people in as I left.”

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Posted 2 months ago

“Breakfast - hotel did not have facilities to prepare breakfast the only option was a box with cornflakes, tiny water, flapjack and rubber crossiant. We prepaid for 7 people (2 adults and 5 children) . It is particularly insulting as Travelodge are offering a deal where kids eat free for breakfast which was not afforded to us and yet we paid 54 pounds. We did contact customer services the night before (email and phone) to get a refund but no response. Receptionist got complaints EVERYDAY but could not refund this charge only sympathize with us. We felt completely conned and will not stay at a Travelodge again. Facilities are basic and beds uncomfortable. We also paid a very high rate for the room. If you are paying more than 40 pounds per night you are overpaying. If you want breakfast make sure the hotel has the facilities otherwise you will be very disappointed and will have a very expensive and unhappy stay. NEVER PREPAY for breakfast until you know what facilities are available at your hotel.”

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Posted 2 months ago

“Usual routine business stay at the Heathrow Westbound M4 Travelodge...clean comfortable room and the receptionist Kushal on the afternoon/evening rota was professional, courtesy and extremely helpful. A good value and sensible choice hotel with staff that always go above and beyond.”

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Posted 2 months ago

“The worst customer service ever. I wanted to make a complaint, completed 2 on line forms, No reply!!!! Tried Live chat, waste of time, didn't even want the booking number Last resort, emailed Exec office for CEO, to escalate. No reply Given up”

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Posted 3 months ago

“"I am extremely pleased with the exceptional assistance provided by Charlotte Scott. Throughout the process, her team delivered outstanding customer service and handled my return with remarkable efficiency and professionalism. I was particularly impressed by their high level of expertise and effectiveness. I would not hesitate to engage their services again in the future."”

Travelodge UK 1 star review on 9th June 2026

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Posted 3 months ago

“Stayed in Clacton on Sea Travelodge last Friday, great stay and Tracy on reception was super helpful and friendly, would highly recommend.”

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Posted 3 months ago

“Their team responded quickly and handled everything with professionalism.”

Travelodge UK 3 star review on 18th May 2026

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Posted 4 months ago

“Their team responded quickly and handled everything with professionalism.”

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Posted 4 months ago

“Their team responded quickly and handled everything with professionalism.”

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Posted 4 months ago

“First class service from the lovely ladies on reception who couldn’t do enough to help. Lovely clean room excellence nights sleep cannot fault. Charity went above and beyond to help cannot fault she is a credit to the brand”

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Posted 4 months ago

“Absolutely fab stay ,nothing too much trouble,room was lovely and clean ,staff are amazing especially Collette and Julie, will definitely returning,we have visited a few times now and always enjoy our stay 😀”

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Posted 4 months ago

“Shocking service. Made a booking with Premier Inn and had a change to make. The date was cheaper and we were refunded the difference, Travelodge, well what a difference. Had to pay £12.50 to change the date. Room was cheaper but they wont refund the difference! Don't touch them. Go Premier Inn every time.”

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Posted 5 months ago

“Anna at reception was amazing and went beyond her duties to help with our late night check-in at Halifax Travelodge branch. Quick, efficient and extremely polite service. Thank you very much for your help Anna.”

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Posted 5 months ago

“Anna made our stay at Travelodge Halifax truly exceptional. Despite our late arrival, she welcomed us warmly and handled our check-in with ease and professionalism. She was polite, friendly, and genuinely attentive, making us feel instantly comfortable after a long journey. Her outstanding service really stood out and set the tone for a lovely stay—thank you, Anna!”

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Posted 5 months ago

“Travelodge Poole North. We stayed for 2 nights with breakfasts each morning - we booked online. When I arrived for check-in the receptionist said she couldn't see my payment for breakfasts and that I would therefore have to pay again . I did this (and intended to check my Travelodge invoices later and take it up with Customer Services) I have indeed emailed Customer Services 4 times and their response has been "you've been charged correctly because you cancelled breakfast and this is non-refundable, and then booked breakfast again". I submitted details to them taken from all my Travelodge invoices to prove that I did not cancel breakfast and asked them for a detailed explanation. Their responses have been one-line, without answering my questions or explaining their invoices. In my last email 5 days ago I informed them that I will be escalating my complaint, to which they have not responded. I then emailed the CEO (found his contact details online) but my email was returned with a message to say he was no longer in the business. As this is clearly a complaint you would have expected them to forward it to the current CEO!! Reading the reviews from other dissatisfied customers it seems that Travelodge make it extremely difficult to escalate a complaint to senior management /Directors - which is certainly my experience, too - on the company website there are no contact details for any of their current senior management team. I'm still out of pocket and Travelodge have demonstrated a complete disregard for me as a paying and complaining customer. I would recommend staying anywhere else but Travelodge.”

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Posted 5 months ago

“The new style rooms are too small, the dressing table has shrunk the storage coat hanging are has been reduced with a chair directly underneath means you can’t hang long garments (dresses etc) bedside tables are smaller, one small towel per person. Rooms felt cramped and do not seem to be keeping up with competitors, drab and dreary, can get better with competitors”

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Posted 5 months ago

“London Croydon Central Stayed 30th Nov to 2nd Dec 2025 Do not stay here Got into the room and it smelt “Damp”. Double glazing a joke, you could feel a draught when sitting near the windows. Bed very very uncomfortable (I think it needs a new mattress). Bathroom very small, no glasses (even plastic) in the bathroom to gargle when brushing your teeth. No hand towel to put on the floor outside the shower to ensure you don’t slip. Used the same hand towel on the floor to wipe your hands. Breakfast very limited for vegetarians. 1st of stay there was only had 1 orange in the fruit bowl, 2nd day no fruit at all. 2nd day of stay no croissants, asked for them and was told there was none. The toaster was totally useless. There was no electric element on the top, took 3 attempts including flipping the toast to getting some sort of toast. All the staff were nice and did their best. Would not advise anyone to stay here and am even thinking of not booking with Travelodge in the future.”

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Posted 9 months ago

Travelodge UK is rated 4.3 based on 9,799 reviews