Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,779 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

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Metrics

4.3

Based on 9,779 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you”

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Posted 3 weeks ago

“I called Travelodge to change a booking from Dec 25 to Oct 25. Aside from the admin fee of £12.50, I was told that there would be an additional cost of £69. The original booking cost was £60.99 - I was expecting there may be a slight surcharge but am shocked by this unashamed exploitation”

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Posted 1 month ago

“Right my name is nasir mirza i have been booking travelodge ilford clements road for few months now and my last stay was before hune this year. I went holiday for few months and came back couple days ago. I have come back to ilford travelodge clements road. Since coming after few months staff were so lovely to say hello welcome back like there never forgot me. There noticed me stright away as i was a regular for few months in a row. The manager lira who is running ilford travelodge is extremely good in her job and always vaules customers needs. I asked for an extra pillow and that was given without any hesitation and compilled with all my needs. I booked a disabled room and was given the biggest room. She is worthy of being a manager of ilford but needs praise and should be getting a pay rise because she was so friemdly and polite. Also i want to give a specail mention for a member of staff called ashif. He is such a nice guy who is always helpfull. And my wifi was nit working as he fixed that stright away. What a lovly staff at ilford travelodge. Thanks travelodge people like them is reason why i always recomend this travelodge of all others in east london. Hospitality was nothing but 10/10 Regards Nasir mirza”

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Posted 1 month ago

“WENT TO TRAVEL LODGE SKEGNESS SEAFRONT. WENT FOR BIRTHDAY FOR A WEEK. DONT WASTE YOUR MONEY. POOR RUDE STAFF SERVICE. WAS CONFRONTED VIOLENTLY BY A CLEANER. ROOM NEVER CLEANED. HAD TO GO EACH EVENING TO GET TOWELS ETC. .BOOKED DISABLED ROOM WAY BEFORE IT OPENED. ONLY TO FIND ONE WASNT AVAILABLE TILL SECOND DAY. POORLY RUN .DONT RECOMMEND AT ALL. CAME AWAY STRESSED UPSET. NEEDING A BREAK.”

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Posted 1 month ago

“This evening I came down to have a drink. When I went to get a glass of water I saw a rat, not a mouse, A RAT come out of the staff area into the public space. I felt very uncomfortable to enter the cafe/bar area ever again.”

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Posted 2 months ago

“Thank you”

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Posted 3 months ago

“I have tried to cancel my booking for this Saturday, due to a family bereavement. I was advised to go on the customer service website and fill out a form which didn't accept my email address, what a joke! (even they have have my email address) they have made it impossible for you to actually cancel a booking. The customer service number is an alter-mated voice message, so you can not actually speak to anyone in person. Because i have a saver booking it is non refundable, this is why i actually wanted to speak to someone in person. Basically I will be loosing £252. Will never book with Travelodge again!!!”

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Posted 3 months ago

“Best recovery firm….”

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Posted 5 months ago

“I was able to have access to my stole investment funds with the best help of Olivercompanyexpert505@gmail.c/om my savior”

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Posted 6 months ago

“Shocking service at Travelodge Kinross. Do not stay here, customer service terrible no care for travellers safety or welfare. AVOID”

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Posted 6 months ago

“Had a 2 night stay in Harrogate central, room was a corner with 2 big windows and was very clean. I left my speaker and realised the next day, rang them to ask and not only did they have it, they returned it free of charge. Great customer service.”

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Posted 6 months ago

“I am glad to recover my account that was hacked with this online criminal all thank to Olivercompanyexpert505@g-mail.c()m”

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Posted 7 months ago

“Impressive Travel Lodge Aylesbury Experience We stayed in Travel Lodge Aylesbury recently. It is a beautiful, clean & updated boutique hotel by the Aylesbury Basin. We weren't disappointed as we opted out another paid hotel to change to this beautiful spot. We were impressed by the staff team who were helpful & friendly, making us feel at home as soon as we walked into the hotel. We really appreciate Allison who extends her extra hospitality to offer to mail our card out to our family in UK! The rest of the team is amazing & to name a few are Lahshmi & Cheryl. Thanks to the team of Travel Lodge at Aylesbury to make our stay extraordinarily pleasant, comfortable & unforgettable!”

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Posted 7 months ago

“I have been staying at the Travelodge Enfield London hotel since March 23, 2025 and I am very satisfied with the services provided by the hotel staff, especially Ionela, Renata and Nikola! Always kind, smiling, polite and ready to help! The restaurant is clean, has good food, at affordable prices. The hotel is clean, comfortable and accepts our pet! I highly recommend!”

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Posted 7 months ago

“I never believe I can get my money back until I was referred to Olivercompanyexpert505 @ gmail. C () m”

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Posted 7 months ago

“Have you be scammed in online investments traders, kindly report to * paybackintld @ gmail .c o m >and get your funds back **”

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Posted 7 months ago

“I invested with wrong trading platform it was a lot of money, but Paybackintld @ Gmâıl. C o m help me recover it all”

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Posted 7 months ago

“Stayed at the Maidenhead travel lodge for 2 nights from 14th March 2025 and I cannot praise the Hotel enough. The room (family) was superb - clean comfortable and spacious and the women on the desk were simply wonderful! They went the extra mile to make our stay as pleasurable as possible and were always helpful, polite and smiling. I remember in particular Arju & Babita. Please forward these comments to the Maidenhead branch. I tried to leave a review on the link the hotel provided but I couldn't access it. Highly recommend this Travel lodge. kind regards Pamela”

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Posted 7 months ago

“We have had a wonderful lady that helped use use your booking in as we went through booking.com .but we thought we had booked a room but had not but the manager of your hotel was amazing and booked us all in .thank you again to this lovely lady 😊😊😊😊”

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Posted 8 months ago

“I am writing to say that Travelodge Stockley park was overall very good in my opinion, a particular staff called Violeta offered me travel advice when i was unsure on how to proceed with my trip. She made me feel welcomed, was professional yet kind . Her customer service aptitude is next to none. i indeed had a quality stay, would come again”

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Posted 8 months ago

Travelodge UK is rated 4.3 based on 9,779 reviews