Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,772 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,772 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 14th November 2024

Xanthi Guedes

Travelodge UK 5 star review on 15th August 2023

Bristowe Bristowe

Travelodge UK 5 star review on 5th August 2023

Simpson

Travelodge UK 5 star review on 1st August 2023

Matthews

Travelodge UK 5 star review on 31st July 2023

Suzanne Taff;Taff

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never believe I can get my money back until I was referred to Olivercompanyexpert505 @ gmail. C () m”

Helpful Report

Posted 1 month ago

“I got sucked into the site to pursue ‘offers’ which then became unavailable! Booking experience was poor. Would not accept my password and didn’t respond to ‘forgotten password’’. Then said site down for work. Must have taken a dozen attempts to finally book.”

Helpful Report

Posted 1 year ago

“Becoming increasingly difficult, if not impossible, to pay for a room using Apple's Safari online route. The only option - not my preferred route - is via my phone App.”

Helpful Report

Posted 1 year ago

“The booking system is fine until the point of payment. When I wish to use my credit card and select the card section it consistently takes me to Apple Pay which I do not want to use. Several times this happens and it is very frustrating to say the least. I have to go back and forth trying to bring up the card payment page and I feel it's only luck when it appears. This has occurred the last twice I have booked on line and I just wish it was easier to pay if not using Apple Pay, Google or Paypal but just wanting to use a bank card. If there is something I'm not doing right I'd love to know. It really puts me off using the website to book even though I'm very happy staying at Travelodge. Please could this be sorted out?”

Helpful Report

Posted 1 year ago

“The rooms are decent size etc however when booking my blue light code wouldn't work. I more than one code still didn't work”

Helpful Report

Posted 1 year ago

“Gutted at the hotel as a whole. The staff are amazing and goes above and beyond, but the hotel is very basic, the carpets felt damp, and the room was very cold and didn't hold heat well. Smelt slightly musty in the room”

Helpful Report

Posted 1 year ago

“Food (breakfast) pancakes horrible no fried eggs. Asked f OJ r ckean sheets stayed 6 nights in 27 degrees, reception said yes never happened.”

Helpful Report

Posted 1 year ago

“The hotel charged me for 2days breakfast when none was available I have written to request a refund but have had no response Overall the hotel is very dated in decor, and the breakfast selection is very limited The only positive is that staff were friendly and helpful”

Helpful Report

Posted 1 year ago

“Your booking payment system is dreadful. I hate booking online with you as the payment system often fails to the point that on occasions I’ve actually made two bookings in error and on others, the booking WASN’T completed :/”

Helpful Report

Posted 1 year ago

“No hotwater in room 204”

Helpful Report

Posted 1 year ago

“This is review of my booking experience only. I found it difficult to book an ‘accessible’ room and then could not establish that we could have twin beds rather than a large double. I completed my booking without feeling confident that I have booked what we require. When I have, previously, booked a room at the Chippenham Travelodge the process has been much clearer. Disappointing.”

Helpful Report

Posted 1 year ago

“The corridor outside our room 104 had a bad smell. The bed etc was ok, but the shower was not very safe.”

Helpful Report

Posted 1 year ago

“There was a Problem with your website, it said URL not found when I was waiting to proceed to extras. It worked the following day though.”

Helpful Report

Posted 1 year ago

“Relatively easy to book but the we missed parking issues which were not clearly displayed when we booked. We have used Travelodge on many occasions over the yes and we are disappointed in the lack of information. We have now booked a hotel which we do not want to stay in but we are forced to accept it. Very, very disappointed.”

Helpful Report

Posted 1 year ago

“I can put up with worn-out and stained carpets, but dirty bathroom is too much. Lovely staff. Helpful Georgia earned you 2 stars. You need to employ cleaners.”

Helpful Report

Posted 1 year ago

“Hotel was oky. But they didn’t clean room service every day. Cleaner not changing bed sheets also didn’t hover the carpet. Very poor room clean service.”

Helpful Report

Posted 1 year ago

“In a hotel chain with sealed windows, faulty air conditioning in 2 of the rooms offered is not an option. Need to sort ac or replace sealed windows”

Helpful Report

Posted 1 year ago

“Not upto basic standards.”

Helpful Report

Posted 1 year ago

“Room dirty, no clean mugs, no draws for clothes, no water in the whole hotel, no clean glasses at breakfast”

Helpful Report

Posted 1 year ago

“I have used Travelodge for years and give them 5* except!!!!!!! This time I set up an account and made a mistake in writing my email address. In my account, I can change anything except the email address. We can't get emails from them like confirmation. You say, phone the helpline at £0.13 per minute. Well I tried but the waiting time just kept mounting up. I've written to head office and asked them to change the mistake. It would have been easier if I could email Travelodge but this is not an option. I think customer services could be a little better than this, so 2* on this occasion.”

Helpful Report

Posted 1 year ago

Travelodge UK is rated 4.3 based on 9,772 reviews